Overview
Returns (non-personalized items)
You may return non-personalized products within 14 days of receiving them. Items must be unused, in original condition, and in the original packaging.
Personalized items
Personalized or custom-made products (e.g. invitations with names, custom gifts) cannot be returned once the design/sample has been approved. You may cancel before approval of the sample.
Refunds
Once we receive your return, we will inspect the item and notify you of the approval of your refund. Refunds will be issued using the original payment method within 14 days after we receive the returned goods.
Return shipping costs
Customers are responsible for the direct costs of returning items.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns
To return your product, you should mail your product to: info@lilacmemories.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@lilacmemories.com for questions related to refunds and returns.